Service Agreement & Terms of Service

"Service" means the WhatsApp account recovery consultation provided by Revivo ("Provider", "we", "us").

"Client", "you", "your" means the individual purchasing the Service.

"Consultation" means the diagnostic review, guidance, and support materials provided by the Provider.

"Appeal Materials" means the personalised appeal text and supporting guidance prepared for you, which you submit yourself to WhatsApp, together with any supporting correspondence the Provider sends to Meta/WhatsApp Support in its own capacity as a consultant.

THE OUTCOME OF ANY RECOVERY EFFORT DEPENDS ENTIRELY ON WHATSAPP/META'S DECISION. WE HAVE NO AFFILIATION WITH, ACCESS TO, OR INFLUENCE OVER WHATSAPP OR META PLATFORMS.

3.1 The Provider makes NO warranties, express or implied, regarding the success of any recovery effort. WhatsApp and Meta are independent third parties over whom the Provider has no control.

3.2 The Client acknowledges that account recovery may be impossible depending on circumstances including, but not limited to: loss of the registered phone number, WhatsApp-initiated bans for policy violations, permanent account deletion, or failure to meet platform verification requirements.

3.3 Previous success in similar cases does not guarantee success in the Client's case. Each account situation is unique.

4.1 This Service is available ONLY to the rightful, legal owner of the WhatsApp account in question, for an account used solely by that owner.

4.2 By purchasing this Service, you represent and warrant that:

• You are the original, legitimate owner of the WhatsApp account
• You have not acquired the account from another party
• You are seeking recovery for lawful personal use only
• The account is yours alone and is not shared, joint, family, or partner-held

4.3 The Service is not available, and the Provider will not assist, in relation to any account that is not used exclusively by you — including shared, family, couple, or workplace accounts — regardless of any consent that may be claimed from another person. The Provider will refuse or terminate service where there is any indication that the request concerns another person's access or a shared account.

4.4 The Provider reserves the right to refuse or terminate service at any time if there is reasonable suspicion that the Client is not the sole rightful owner. No refund will be issued where fraudulent misrepresentation is suspected.

4.5 Providing false information about account ownership is a violation of this Agreement and may constitute fraud under applicable law.

5.1 Payment is due in full prior to the preparation of any Appeal Materials.

5.2 The Client is paying for the Provider's time, expertise, and consultation — not for a guaranteed outcome. This is explicitly a service fee, not a success-based payment.

5.3 Immediate performance and waiver of withdrawal. By submitting payment and requesting that we begin, you expressly consent to the immediate commencement of the consulting Service and request its immediate supply. You acknowledge that, to the fullest extent permitted by law in your jurisdiction, you thereby waive any statutory right of withdrawal, cancellation, or cooling-off period that would otherwise apply to distance or off-premises purchases — including under the EU Consumer Rights Directive (Art. 16(a)) and the UK Consumer Contracts Regulations 2013 (Reg. 37(1)). The voluntary refund in Section 6 applies instead.

5.4 All prices are listed in USD (or equivalent). Payment-processing fees are non-refundable in all circumstances.

5.5 The Provider accepts the following payment methods:

• Credit/debit cards via Stripe — instant
• PayPal — confirmed manually by the Provider
• Cryptocurrency (USDT) via Plisio — instant, non-refundable
• Pix / local payment via Hotmart (primarily for clients in Brazil)

5.6 All payments are processed by third-party providers. The Provider does not store or have access to the Client's card details or banking credentials.

6.1 Although the Service legally commences upon payment (Section 5.3), the Provider voluntarily offers a refund in the following limited circumstances:

• The Provider has not yet delivered your Appeal Materials (i.e., has not yet provided your personalised appeal text and has not yet sent supporting correspondence to Meta/WhatsApp) and you request cancellation within 24 hours of payment; or
• The Provider determines at intake that your case is outside the scope of this Service, before any Appeal Materials are prepared.

In either case, the refund is of the service fee only and excludes non-refundable payment-processing fees.

6.2 NO REFUND will be issued once your Appeal Materials have been delivered, or if:

• Appeal Materials were delivered and the recovery effort was unsuccessful
• WhatsApp or Meta declined the recovery for any reason
• The Client provided inaccurate or incomplete information
• The account was banned due to violations of WhatsApp's Terms of Service
• The Client changes their mind after Appeal Materials have been delivered
• The Client is unable to complete required verification steps on their own device

You are paying for professional assistance and consultation — not for a guaranteed result.

7.1 The Provider collects only the minimum personal data necessary to perform the Service. Full details of how data is collected, processed, stored, and deleted — including the use of an AI-powered assistant and third-party processors — are set out in the Privacy Policy.

7.2 The Provider will NEVER request, under any circumstances or via any channel:

• Your WhatsApp one-time verification codes (OTP / 6-digit codes)
• Your banking or financial details beyond what your chosen payment processor requires
• Your passwords or PIN codes

Anyone requesting your WhatsApp verification code is not acting on our behalf, and you should never share it.

You acknowledge that part of our intake and communication is handled by an AI-powered assistant, and that your messages are processed by an artificial-intelligence system as described in the Privacy Policy. A human remains responsible for your case and is available on request.

By using this Service, the Client agrees to:

• Provide accurate and truthful information throughout the process
• Respond promptly to Provider communications to avoid delays
• Follow Provider instructions carefully and completely
• Submit the Appeal Materials themselves, through official channels, as instructed
• Not share the Provider's proprietary methods or instructions with third parties
• Not attempt to use the Provider's guidance for any unauthorized purpose
• Notify the Provider immediately if the account is recovered through other means during the process

9.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER'S TOTAL LIABILITY TO THE CLIENT FOR ANY CLAIM ARISING FROM OR RELATED TO THIS SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY THE CLIENT FOR THE SERVICE.

9.2 The Provider is not liable for any indirect, incidental, consequential, or special damages, including but not limited to: loss of data, loss of business, loss of income, emotional distress, or any losses resulting from the Client's inability to access their WhatsApp account.

9.3 The Provider is not responsible for any actions taken by WhatsApp, Meta, or any third-party platform in response to the Client's own submission or to the Provider's supporting correspondence.

9.4 Nothing in this Agreement limits or excludes any liability that cannot be limited or excluded under applicable law — including liability for fraud, for death or personal injury caused by negligence, or for breaches of data-protection law.

10.1 The Service is provided in a manner consistent with WhatsApp's Terms of Service. The Provider does not use unauthorized tools, unofficial WhatsApp clients, or any methods that violate platform policies.

10.2 The Client agrees not to use this Service in any manner that violates applicable local, national, or international laws.

10.3 The Provider reserves the right to refuse service to any individual or entity at its sole discretion.

11.1 By making a payment, the Client agrees to resolve any billing disputes directly with the Provider before initiating a chargeback with their bank, PayPal, or any other payment provider.

11.2 Filing a chargeback without first contacting the Provider for resolution constitutes a breach of this Agreement. The Provider reserves the right to contest all chargebacks and to provide this Agreement and all communications as evidence.

11.3 Any fraudulent chargebacks may be reported to relevant authorities.

The Provider reserves the right to modify these Terms at any time. Updated terms will be posted on the Provider's website with a revised effective date. Continued use of the Service constitutes acceptance of the revised Terms.

To raise a complaint, contact us at support@revivohelp.me. We will acknowledge receipt within 2 business days and provide a full response within 14 business days.

This Agreement shall be governed by the laws of the country in which the Provider is established, and any disputes shall be subject to the jurisdiction of the competent courts of that country, without prejudice to any mandatory consumer-protection rights available to you under the law of your country of residence (including, for EU, UK, and Brazilian consumers, rights that apply regardless of the governing law chosen).

Revivo
Email: support@revivohelp.me
Website: revivohelp.me

15.1 This Service is not available to individuals or entities located in, or ordinarily resident in, countries subject to comprehensive international sanctions, including but not limited to: the Russian Federation, the Islamic Republic of Iran, and the Democratic People's Republic of Korea (North Korea).

15.2 By using this Service, you represent and warrant that you are not located in, or acting on behalf of any person or entity in, any such restricted territory.

15.3 The Provider does not support recovery of WhatsApp accounts registered to phone numbers issued in restricted territories (including but not limited to +7 Russian Federation numbers), regardless of the Client's current country of residence.

15.4 The Provider reserves the right to immediately terminate service and retain any fees paid if it is determined that the Client has misrepresented their location, residency, or the origin of the phone number associated with the account.